Shipping policy

Shipping Policy

Thank you for shopping with Aurilow. We offer free shipping on all orders.

Processing Time

Orders are processed within 1-3 business days after payment is confirmed. You will receive an email with your tracking number once your order has shipped.

Estimated Delivery Times

Australia: 7-14 business days United Kingdom: 10-18 business days United States: 10-20 business days Canada: 10-20 business days New Zealand: 10-18 business days Ireland: 10-18 business days

Please note that these are estimates and actual delivery times may vary due to customs processing, carrier delays, or other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2-3 business days for tracking information to update.

Customs and Import Duties

International orders may be subject to local customs duties and taxes. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We are not responsible for delays caused by customs processing.

Damaged Shipments

If your order arrives damaged, please contact us at support@aurilow.com within 7 days of delivery with a photo of the damage. We will send a free replacement at no additional cost.

Contact Us

For any shipping inquiries, please email support@aurilow.com. We aim to respond within 24-48 hours.